At Upon Return, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, store, and share your data when you use our website, UponReturn.com. Our practices are designed to meet the highest privacy standards and comply with Google’s verification requirements.

1. Information We Collect

Personal Information

When you interact with our website, we may collect personal information, including but not limited to:

• Name
• Email address
• Phone number
• User account information
• IP address

Google User Data

Our application integrates with Google services, and we may collect the following Google user data:

• Google account information (name, email address, profile photo)
• Google Analytics data for site usage and performance tracking

Usage Data

We collect information about your interactions with our website, including:

• Pages visited
• Time spent on pages
• Clicks and actions taken on the website

2. How We Use Your Information

General Use

We use the information we collect to:

• Provide, operate, and maintain our website and services
• Improve, personalize, and expand our website and services
• Understand and analyze how you use our website and services
• Communicate with you, either directly, including for customer service, to provide you with updates and other information relating to the website, and for marketing and promotional purposes

Google User Data

Specifically for Google user data, we use this information to:

• Authenticate and verify your identity
• Provide personalized user experiences based on Google account information
• Analyze website traffic and user behavior to improve our services

3. Data Storage and Security

Data Storage

All personal data collected by Upon Return is stored securely using industry-standard encryption and security practices. We use WPEngine to host and manage our data. Data is stored in accordance with WPEngine’s data security policies and standards. For more information about WPEngine's data security practices, please visit their website.

Security Measures

We implement a variety of security measures to ensure the safety of your personal information, including:

• Encryption of data during transfer and at rest
• Regular security audits and updates
• Access controls to limit data access to authorized personnel only

4. Data Sharing and Disclosure

Internal Use

Your personal information may be shared internally within our organization to facilitate the provision of our services.

Third-Party Service Providers

We may share your information with third-party service providers to perform functions and process user data on our behalf. These providers are bound by strict confidentiality agreements and are only permitted to use your data for the purposes we define.

Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities.

No Sale of Information

We do not sell, trade, or otherwise transfer your personal information to outside parties.

5. Your Data Rights

You have the right to:

• Access the personal data we hold about you
• Request corrections to any inaccurate or incomplete data
• Request deletion of your personal data
• Restrict or object to the processing of your data
• Withdraw consent at any time, where processing is based on consent

To exercise these rights, please contact us at privacy@uponreturn.com.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track the activity on our website and hold certain information. Cookies are files with small amounts of data, which may include an anonymous unique identifier. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our website.

7. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the effective date. You are advised to review this Privacy Policy periodically for any changes.

Acknowledgment

By subscribing to Upon Return, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service and Subscriber Agreement.

8. Contact Us

If you have any questions about this Privacy Policy, please contact us:

• By email: privacy@uponreturn.com
• By visiting this page on our website: uponreturn.com/contact

Effective Date: June 11, 2024