This Privacy Policy explains how Madame Claire Holdings LLC, d/b/a Upon Return (“Upon Return”) collects, uses, shares, and otherwise handles personal information about individuals who use Upon Return’s website or other online services that it operates. At Upon Return, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, store, and share your data when you use our website, UponReturn.com.

Please ensure that you have read and understood this Privacy Policy. Where you interact with us or use this website, we assume that you have done so. As Upon Return evolves, we may update this Privacy Policy to reflect changes in the manner in which we deal with personal information. The Privacy Policy posted here will always be current. We encourage you to review this statement regularly. If we make a material change to the Privacy Policy, we will notify you via email at your most recent email address on record and post a notice of the change on our website.

This Privacy Policy does not limit collection, use, sharing, or handling by Upon Return of aggregated, de-identified, or anonymized information, provided that the information cannot be associated with an individual.

If you have any questions or concerns about this Privacy policy, email Upon Return at privacy@uponreturn.com.

1. Information We Collect

Personal Information

When you interact with our website, we may collect personal information, including but not limited to:

• Name
• Email address
• Phone number
• User account information, including login ID and password
• Credit card number, including expiration date and verification code
• IP address and other website log data
• Survey responses
• Any other information that you choose to provide us

Google User Data

Our application integrates with Google services, and we may collect the following Google user data:

• Google account information (name, email address, profile photo)
• Google Analytics data for site usage and performance tracking. For more information about Google’s privacy practices, visit its site.

Usage Data

We collect information about your interactions with our website, including but not limited to:

• Pages visited
• Time spent on pages
• Clicks and actions taken on the website

2. How We Use Your Information

General Use

We may use the information we collect to:

• Provide, operate, and maintain our website and services
• Improve, personalize, and expand our website and services
• Understand and analyze how you use our website and services
• Communicate with you, either directly, including for customer service, to provide you with updates and other information relating to the website, and for marketing and promotional purposes
• Deliver advertising about Upon Return

Google User Data

Specifically for Google user data, we use this information to:

• Authenticate and verify your identity
• Provide personalized user experiences based on Google account information
• Analyze website traffic and user behavior to improve our services

3. Data Security and Storage

We take commercially reasonable security measures to protect against unauthorized access to or unauthorized alteration, disclosure, or destruction of personal information within our custody or control. Please note that while we take commercially reasonable security measures to protect against unauthorized access, no safeguard can fully guarantee security of personal information.

We use WPEngine to host and manage our data. Data is stored in accordance with WPEngine’s data security policies and standards. For more information about WPEngine's data security practices, please visit their website.

4. Data Sharing and Disclosure

Internal Use

Your personal information may be shared internally within our organization to facilitate the provision of our services. We may share your personal information to protect the rights, property, or safety of Upon Return or others, or to assist in the investigation of fraud or other unlawful activity. Where permitted in accordance with applicable law, we may share your personal information with our parent companies, subsidiaries, joint ventures, or companies under common control with us where it is in our legitimate interests to do so for internal administrative purposes (for example, for corporate strategy, compliance, auditing and monitoring, research and development and quality assurance).

Third-Party Service Providers

We may share your information with third-party service providers to perform functions and process user data on our behalf, including but not limited to credit card processing, marketing, product improvement, and information technology services. These providers are bound by confidentiality agreements and are only permitted to use your data for the purposes we define.

Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities or other valid legal process (such as a subpoena).

Corporate Transactions

We may share your information as part of a merger, partial or complete acquisition, bankruptcy, asset sale, financing, consolidation, restructuring, liquidation, or similar corporate transaction.

Third-party marketing partners

We may share information with third parties to market their products or services, or products and services that we provide with the partners through a joint venture.

Consent

We may share your personal information under any circumstance to which you consent after being notified.

5. Your Data Rights

Many states have passed laws governing individuals’ access to their personal information. Depending on where you reside, you may have the right to:

• Access the personal data we hold about you
• Request corrections to any inaccurate or incomplete data
• Request deletion of your personal data
• Restrict or object to the processing of your data
• Withdraw consent at any time, where processing is based on consent

To exercise these rights, please contact us at privacy@uponreturn.com.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track the activity on our website and hold certain information. Cookies are files with small amounts of data, which may include an anonymous unique identifier. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our website.

7. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the effective date. You are advised to review this Privacy Policy periodically for any changes.

8. California Shine the Light Law

The California Shine the Light Law, Cal. Civ. Code Section 1798.83, requires companies to disclose certain information about information shared with third parties that is used for the third parties’ direct marketing purposes. These disclosure requirements only apply if Upon Return were to share personal information with third parties for the third parties to market their own services and products directly to consumers. If you are a California resident, you may request information about the disclosure of your personal information to third parties for the third parties’ direct marketing purposes by emailing privacy@uponreturn.com or sending mail to Upon Return, PO Box 504, Chestertown, MD 21620.

9. Storing Your Personal Information

We keep your personal information for no longer than necessary for the purposes for which the personal information is collected. The length of time for which we retain personal information depends on the purposes for which we collect and use it and/or as required to comply with applicable laws or business requirements and to establish, exercise, or defend our legal rights.

10. Children

Upon Return is not directed to children under the age of 13. Upon Return does not knowingly collect or store personal information about children under the age of 13. If you are a child and we learn that we have inadvertently obtained personal information from you for our website or from any other source, then we will delete that information as soon as possible. Please contact us at privacy@uponreturn.com if you are aware that we may have inadvertently collected personal information from a child under 13.

11. International Transfers of Personal Information

If you are located outside of the United States, please be aware that the information we collect will be transferred to and processed in the United States by us and will be subject to the laws of the United States (which may include access by US law enforcement, courts, and governmental authorities).

12. Contact Us

If you have any questions about this Privacy Policy, please contact us:

• By email: privacy@uponreturn.com
• By visiting this page on our website: com/contact

Effective Date: August 7, 2024